A simple customer success team, designed for fast implementation. <a href="https://progressionapp.com/blog/zero-to-progression-in-3-hours-part-1/" rel="nofollow" target="_blank">Read more</a> for tips on using this framework

Individual Contributors

Management

Quick Start Customer Success Team

Senior Customer Success Manager

Customer Success Manager

Customer Success Associate

Customer Success Director

The ability to look for, understand and use the needs and constraints of the business in your work

Business Context

The ability to maintain quality, efficiency and establish trust in your ability

Team Leadership

The ability to develop and manage a relationship with a customer, using tools where appropriate

Developing the Relationship

The ability to use your judgment to make decisions and do things without needing to be told what to do

Initiative

The ability to communicate well with those around you with sensitivity to timeliness, medium, brevity and tone

Quick Start Customer Success Team

Individual Contributors

Senior Customer Success Manager

Customer Success Manager

Customer Success Associate

Management

Customer Success Director

Skills in Quick Start Customer Success Team

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Medium Research Team

Small Research Team

Small Engineering Department